Elite Wine and Spirit Merchants – Terms & Conditions.
1. Introduction
1.1 These Terms & Conditions govern your use of the Elite Wine and Spirit Merchants website and all transactions made through it. By purchasing from us, you agree to comply with these terms.
1.2 We reserve the right to update or modify these terms at any time. Continued use of our website indicates your acceptance of any changes.
1.3 Please read these terms carefully before making a purchase. If you do not agree with any part of these terms, you should refrain from using our website.
2. Definitions
2.1 “Elite Wine and Spirit Merchants,” “we,” “us,” or “our” refers to the company providing products through this website.
2.2 “You” or “your” refers to any individual or entity purchasing from our website.
2.3 “Products” include all items listed for sale on our website.
2.4 “Website” refers to www.elitespirits.co.nz
3. Purchase Eligibility
3.1 By placing an order, you confirm that you are legal drinking age 18 year and older. We may request identification upon delivery.
3.2 All information provided during checkout must be accurate and complete. Providing false or misleading information may result in order cancellation.
3.3 We reserve the right to refuse or cancel any order at our sole discretion.
4. Pricing & Payment
4.1 Prices listed on our website include applicable taxes unless otherwise stated.
4.2 We reserve the right to modify prices at any time without prior notice.
4.3 Any additional shipping or handling fees will be clearly stated before checkout.
4.4 In the event of a pricing error, we will notify you and provide the option to proceed with the correct price or cancel your order.
5. Availability & Orders
5.1 All products are subject to availability. If an item is out of stock, we will notify you as soon as possible.
5.2 Promotional products may be limited in quantity and available only while supplies last.
5.3 If we are unable to fulfill your full order, you may choose to accept a partial order or cancel the order entirely.
6. Shipping & Delivery
6.1 Legal Compliance: Alcohol will not be delivered on certain public holidays, including ANZAC Day before 1 pm, Christmas Day, Easter Sunday, or Good Friday. This is in accordance with New Zealand's public holiday restrictions on alcohol delivery, ensuring that no alcohol is delivered on days where it is prohibited by law.
6.2 Orders are typically processed within two business days. Delivery times may vary based on location and external factors.
6.3 We are not responsible for delays caused by couriers, customs, or unforeseen circumstances beyond our control.
6.4 Any claims regarding damaged or missing items must be reported within three days of delivery.
6.5 Delivery is deemed complete when the products reach the address you provided during checkout.
7. Payment & Billing
7.1 Payment must be made in full at the time of purchase unless a credit arrangement has been established.
7.2 If payment is made via credit card, you agree that we may verify your payment details and share information with relevant financial institutions for fraud prevention.
7.3 If credit terms are offered, payment must be received by the due date specified in the invoice.
7.4 Late payments may incur interest charges at a rate of 1.5% per month.
8. Returns & Cancellations
8.1 Once an order is confirmed, cancellations are subject to our approval and may incur a handling fee.
8.2 Returns will only be accepted for defective or incorrect products. Requests for returns must be made within seven days of delivery.
8.3 We are not obligated to accept returns for reasons unrelated to defects or errors on our part.
9. Privacy & Data Use
9.1 We collect personal information to process orders and improve our services. Your data will be handled per our Privacy Policy.
9.2 We may share necessary information with payment processors, delivery services, and credit agencies as needed to complete transactions.
9.3 You have the right to access, update, or request the removal of your personal information from our records.
10. Marketing Communications
10.1 By registering on our website, you consent to receiving promotional offers and marketing emails.
10.2 You may opt out of marketing communications at any time by following the instructions in our emails.
11. Intellectual Property
11.1 All website content, including text, images, and trademarks, is owned or licensed by Elite Wine and Spirit. You may not reproduce or distribute any content without our written permission.
12. Liability & Disclaimer
12.1 We are not liable for any indirect or consequential losses arising from the use of our website or products.
12.2 Our liability for any claim shall be limited to the value of the product purchased.
13. Jurisdiction
13.1 These Terms & Conditions are governed by the laws of New Zealand. Any disputes shall be resolved in a New Zealand court.
14. Contact Information For inquiries regarding these Terms & Conditions, please contact us at info@elitespirits.co.nz
